Refund & Return Policy
You may return your item(s) within 30 days of receipt for a refund of the purchase price, excluding shipping and handling charges.
For eligibility, items must be in original condition: unworn, unused, with tags intact, and in original packaging. A receipt or proof of purchase is required.
To initiate a return, contact the company via website chat. Once accepted, they provide a return address and instructions for sending the package via trackable shipping. Packages sent without prior approval will not be accepted.
Damages and issues
Inspect orders immediately upon arrival. Report defective, damaged, or incorrect items through chat right away so the company can resolve the matter.
Exceptions / Non-returnable items
Non-returnable categories include: perishable goods (food, flowers, plants), custom products (special orders, personalized items), personal care items, hazardous materials, flammable liquids, and gases. Sale items and gift cards cannot be returned. Contact support with questions about specific items.
Exchanges
The recommended approach is returning the original item and, once approved, making a separate purchase for the replacement.
European Union 14-day cooling off period
EU customers have the right to cancel or return orders within 14 days without justification. Items must meet the same condition requirements as standard returns.
Refunds
Upon receipt and inspection, customers receive notification of approval status. Approved refunds process to the original payment method within 10 business days. Bank processing may require additional time. Contact support if refund approval exceeds 15 business days.